User Feedback Documentation
1. Feedback Collection Method
To gather structured feedback on our live sports feed webapp (FootBook), we created a Google Form with a mix of multiple-choice, Likert scale, and open-ended questions. This ensured we captured both quantitative usability ratings and qualitative insights on design, functionality, and desired features.
- The survey was distributed to a mix of users familiar and unfamiliar with the Premier League, covering both frequent and casual sports app users.
- The form is available here: Google Form – FootBook User Testing.
- All responses were automatically recorded in Google Sheets for analysis: Response Sheet.
2. Participant Profile
-
Familiarity with the Premier League:
-
6 very familiar
- 4 somewhat familiar
-
1 not very familiar
-
Frequency of checking live sports scores:
- 3 multiple times per day
- 2 once per day
- 3 a few times per week
- 3 rarely
This ensured a diverse mix of testers, covering both regular sports fans and casual users.
3. Quantitative Results (Average Ratings)
| Question | Avg. Rating (1–5) | Insights |
|---|---|---|
| Ease of finding live scores | 5.0 | All users gave top marks; strongest feature |
| Usefulness of live scores | 4.6 | Highly valued by users |
| Ease of viewing past results | 3.9 | Identified as hardest to use feature |
| Usefulness of news feature | 4.3 | Generally useful, some mixed responses |
| Overall design & navigation | 4.4 | Well received, consistent scores |
4. Qualitative Results
Positive Feedback
- Easy and fast access to live scores.
- Styling appreciated (comic book look, layout).
- News feed considered useful and engaging.
Negative Feedback / Areas for Improvement
- Past results navigation needs improvement.
- Limited customization options.
Feature Requests
- Player statistics and league-wide data.
- Match commentary and notifications for goals.
- Ability to follow favorite teams.
- Match highlights and visuals.
5. Problems Reported
- None: All participants indicated they did not encounter confusion or major issues.
6. Integration of Feedback
We mapped user feedback to actions taken or currently in progress:
| Feedback | Action Taken / Planned |
|---|---|
| Past results harder to view (3.9/5) | Fixed – redesigned results page and improved navigation |
| Users want player stats and league stats | Implemented – player and league stats added in this sprint |
| Requests for notifications and highlights | Logged for future sprints (technical exploration needed) |
| Customization (follow teams) | In progress – favourite teams feature currently being developed |
| Strong support for news feed | Retained and expanded coverage |
| Mobile usability issues (observed during testing) | Fixed – improved mobile responsiveness across devices |
7. Conclusion
Our structured feedback process provided valuable insights that informed both immediate UI improvements and the product backlog for future sprints. The overwhelmingly positive response to the live scores feature validates our design choices, while the clear demand for stats, notifications, and highlights provides direction for upcoming iterations.