User Feedback Documentation (Round 2)
1. Feedback Collection Method
To gather structured feedback on our live sports feed webapp (FootBook), we created a Google Form with a mix of multiple-choice, Likert scale, and open-ended questions. This ensured we captured both quantitative usability ratings and qualitative insights on design, functionality, and desired features.
- The survey was distributed to a mix of users familiar and unfamiliar with the Premier League, covering both frequent and casual sports app users.
- The form is available here: Google Form – FootBook User Testing (Round 2).
- All responses were automatically recorded in Google Sheets for analysis: Response Sheet – Round 2.
2. Participant Profile
- Total Participants: 13
-
Familiarity with the Premier League:
-
8 very familiar
- 3 somewhat familiar
-
2 not very familiar
-
Frequency of checking live sports scores:
- 7 multiple times per day
- 6 a few times per week
This round had a slightly more engaged sports audience compared to Round 1.
3. Quantitative Results (Average Ratings)
| Question | Avg. Rating (1–5) |
|---|---|
| Overall engagement | 4.23 |
| Usefulness of user-created matches | 4.15 |
| Ease of creating/following a user-created match | 4.85 |
| Usefulness of watch-along/reaction links | 4.15 |
| Usefulness of player/team stats | 4.15 |
| Visual appeal of design | 3.77 |
| Ease of navigating between sections (scores, news, user matches, etc.) | 4.69 |
Insights:
- User-created matches scored very high for ease (4.85/5).
- Navigation also rated strongly (4.69/5).
- Visual appeal dropped compared to other categories (3.77/5), signaling room for design improvements.
4. Qualitative Results
Positive Feedback
- Watchalongs considered “sick” and highly enjoyable.
- Player stats and commentary appreciated for detail.
- General enthusiasm: some participants described the app as “the best app in the world.”
Negative Feedback / Areas for Improvement
- One participant found the login page unclear.
- Visual design feedback varied more widely than other features.
Feature Requests
- “Something fun and interactive” was suggested by multiple users.
- Notifications and lighthearted requests (e.g., “Man United winning”) were also noted.
5. Problems Reported
- Minor issue: Login page clarity could be improved.
- No major technical or usability problems reported.
6. Integration of Feedback
| Feedback | Action Taken / Planned |
|---|---|
| Watchalongs highly enjoyed | Will be retained and further expanded |
| User-created matches rated very useful | Core feature, confirmed for continued development focus |
| Navigation strong but design less appealing | Design iteration planned for Sprint 4 |
| Login page unclear for some users | To be improved with clearer labels and flow |
| Requests for fun/interactive features | Logged for backlog, technical exploration needed |
7. Conclusion
Round 2 feedback reinforced the popularity of user-created matches and watchalongs, which were consistently rated as engaging and useful. Navigation remains strong, but visual design and login clarity require attention in upcoming sprints.
Compared to Round 1, this round shows higher engagement, with participants giving strong ratings across most features. The focus for the next sprint will be to polish the UI design and explore interactive additions to maintain momentum.